Aim of the training

The course "Guest relations and profiles" aims at forming knowledge, skills and attitudes for the implementation of key activities typical for the restaurant and culinary arts, for high quality service and adequate attitude when solving specific problems.

Sub-objectives:

- Gaining knowledge about the peculiarities of the different styles of consumer behavior

- Acquiring skills to determine the client's profile and using the right approach and attitude

- Acquiring knowledge about applying standards to build a loyal customer program and service guests with special needs

- Acquiring knowledge for studying the quality of the service and offering opportunities for improvement